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Senior Helpdesk Engineer (SA)
Description:
Role Summary: We are seeking a skilled and experienced Technical Support Engineer with extensive Unix, Networking, and Command-line interface (CLI) operations . As an integral part of our technical support team, you'll be responsible for providing expert-level assistance to resolve technical issues, ensuring optimal functionality of our products & services. Position Responsibilities: Utilize experience in Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently. DAILY time entry accounting for at least 8 hours Documentation of Client Networks Small Projects T&M service requests Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, the quality of work they perform or are associated with Ability to pay close attention to detail while performing technically detailed tasks Ability to deal effectively with stressful situations Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Ability to provide accurate time estimates for how long a task will take Understands that the success of individuals is measured by the success of their teams Ability to quickly learn new technologies through the use of self-study materials and intuition Ability to articulate technical information clearly and simply to non-technical people Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution Is self-motivated and can be self-directed when necessary Enjoys sharing information, supporting others, and working on a team to achieve team goals Knowledge, Skills, and Abilities: Experience required with Windows desktop operating systems Understanding of TCP/IP and troubleshooting Internet connectivity Experience with routers and firewalls – Meraki, etc Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network Understanding of DNS services Working Knowledge of Wireless Technologies Experienced in Unix, Networking, and Command-line interface (CLI) operations. Powered by JazzHR
Company:
Ladmins
Posted:
January 16 on The Resumator
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